Make it sound like you
Set guardrails for the topics your assistant handles. Define its tone, response length, and structure, along with when it should ask your team for help.
Your AI. Your team. Working together.Every conversation.
Every conversation.
A better connection.
Converso Oman brings AI assistants and your customer support team together. Manage WhatsApp, live chat, email and more in one shared inbox.
Your knowledge. Your rules. Your team in control.
Connected through ConversoEvery inbox. One workspace.
All the ways your customers reach you.
- Website chat
- SMS
- API
- Telegram
- LINE
- Voice
Channel availability depends on your workspace and connected providers.
AM
Alex MorganWebsite chat
OpenAnswered with your knowledge
Helpful answers, grounded in your business knowledge.
Many ways to reach you.
One place to respond.
Your business, understoodHelpful by nature.
Helpful by nature.
Knowledgeable by you.
Give your assistant the knowledge to answer well — and the guidance
to know what should happen next.
01 / Business knowledgeBuilt on what
Built on what
your business knows.
Add the documents and FAQs your team relies on. Give customer questions a useful starting point, grounded in the information you provide.
- Include source citations in responses
- Generate FAQ material from resolved conversations
- Choose whether to remember key interaction details
Knowledge sourcesExample
Product guideDocument
Getting startedDocument
Common customer questionsFAQs
A more informed answer
“Here’s how to get started, based on your product guide…”
Source: Product guideGive every request a direction
Create scenarios that explain what to ask, which details are required, and when to use a configured tool. Shape the next step around your business process.
Get comfortable before going live
Test common questions, incomplete requests, and handoffs in the playground. Refine the assistant’s knowledge and instructions before connecting it to your inboxes.
AI assistant Your team
A personal touch. With all the context.
When a conversation needs a person, your team can pick up where the assistant left off.
Previous messages stay in viewThe shared inboxYour whole team.
Your whole team.
On the same page.
From an AI answer to a personal follow-up, keep the conversation moving without losing the context that makes good support feel human.
Give every conversation a clear owner
Assign work across teams, distribute by capacity, and set limits so the workload stays manageable.
Keep the details close
Bring contacts, companies, labels, and custom attributes together. Share private notes and mention the right teammate.
See where support can improve
Review conversation volume, response times, and customer feedback to understand what your team needs next.
Thoughtful automationA conversation starts.
A conversation starts.
Your workflow takes it forward.
Go from answering questions to helping customers take the next step. Define a process, connect the right tools, and keep your team within reach.
“I need a car for the weekend. Can you help?”Example · Car rental
- 01
Understand
Recognize a car-rental request and follow the instructions in your booking scenario.
- 02
Gather context
Ask for pickup and return dates, plus the exact location. Clarify what’s missing.
- 03
Take the next step
Use a configured tool to connect the conversation with your business’s booking system.
- 04
Bring in a person
Hand over requests that need an exception, extra information, or a teammate’s judgment.
Adapt the same approach to other service requests. Actions depend on the scenarios and tools you configure.
Make routine work happen automatically
Use conversation events to assign teams, apply labels, and send webhooks. Add macros and saved replies for the tasks your team handles every day.
A handoff that keeps the story together
Define when the assistant should involve a person and customize its handoff message. Your teammate can continue with the previous messages in view.
Fits into your worldConnected to customers.
Connected to customers.
Connected to your tools.
Bring the services you use into the workspace where conversations happen.
Help agents answer well. Configure reply suggestions, summaries, message rephrasing, translation, or conversational bots.
Bring the context with you. Use CRM connections and embedded Dashboard Apps to show customer information, orders, or payment history.
Build on your existing systems. Send events through webhooks, create custom channels with the API, or add voice and video calling.
OpenAIWriting assistance
DialogflowConversational bots
Google TranslateLanguage support
LeadSquaredCRM context
API & webhooksYour connections
DyteVoice & video
Meet customers on their terms.
Bring connected channels into the same shared inbox.
- Website chat
- SMS
- API
- Telegram
- LINE
- Voice
Channel and integration availability depends on your workspace and provider configuration. Provider accounts may be required.
Make it yoursFrom your first channel
From your first channel
to a connected customer experience.
- 01
Bring your channels together
Connect the places your customers already reach you and invite your team into a shared workspace.
- 02
Make the assistant your own
Add business knowledge, define response guidelines, and build scenarios around your customer needs.
- 03
Test, launch, and improve
Try conversations in the playground, connect your inboxes, and refine the experience as you learn.
A little more clarityGood questions.
Good questions.
Straight answers.
Get to know the platform behind your next customer conversation.
Explore the capabilities01What is Converso?
Converso brings customer conversations, configurable AI assistants, and human support teams into one workspace. Connect your channels to a shared inbox, give your assistant business knowledge, and use assignment rules and automation to help your team handle requests with context.
02Which channels can I connect?
Connect website live chat, Facebook, WhatsApp, SMS, email, custom API channels, Telegram, LINE, Instagram, and voice. Availability depends on your workspace and provider configuration. Your connected channels feed into a shared conversation workspace.
03How does the AI learn about my business?
Give your assistant documents and FAQs to use as business knowledge. You can also enable options to generate FAQs from resolved conversations, capture key details as memories, and include source citations in responses. A playground lets you try sample conversations before connecting the assistant to an inbox.
04Can I control what the assistant says and does?
Yes. Set guardrails for the topics and requests your assistant should handle, then define response guidelines for tone, length, and structure. Scenarios describe how to approach specific tasks, and configurable handoff messages help make the transition to a human clear for customers.
05Can the assistant help with tasks such as bookings?
You can configure scenarios that guide the assistant through a business process, such as collecting booking dates and a pickup location. Connected tools can support the next steps where configured. Human handoff gives your team a way to take over requests that need personal attention or additional permissions.
06How does Converso help my team share the workload?
Agents can assign conversations, add private notes, use mentions, and organize requests with labels. Assignment policies distribute conversations evenly or by available capacity. Capacity policies let you set conversation limits and exceptions, helping teams manage how incoming work reaches each agent.
07What can I automate or connect to other tools?
Automation rules respond to conversation events with actions such as assigning a team, adding labels, or sending a webhook. Available integrations include AI assistance, translation, calling, CRM connections, and embedded dashboard apps. Each integration needs to be configured for your workspace and connected to the relevant service.
08How do I get started?
Sign in to your Converso workspace, or ask your administrator for an invitation. Connect your first customer channel and invite your team. To set up an AI assistant, add business knowledge, define its guidelines and scenarios, try it in the playground, and choose the inboxes where it should help.
Built around your businessA better experience.
A better experience.
One conversation at a time.
Bring your knowledge, your AI, and your people together.
Open your workspace